Please report any maintenance using the form below giving as much detail as possible, including photos where possible.
In the event of an emergency out of office hours please call: 01242 226026 (the number is diverted to a mobile out of hours).
If the nature of your call is not deemed to be an emergency by our staff we reserve the right to decline attendance until normal working hours.
Please see below for some common issues/questions:
Lost / Misplaced keys
We will respond out of hours whenever possible to allow access to tenants who have accidentally locked themselves out. However a call out charge of £30 will be charged.
Loss of Electricity
In the first instance please check that the fuse board in your flat is working and the “trip” has not switched to the “off” position. Switch the “trip” on/off once to reset.
Then please check your electricity meter is working. If you have a payment meter please ensure you have sufficient credit for the supply. A call out charge of £30 will be charged if we attend the property and the cause of loss of power is insufficient credit.
If you still have no power please check www.westernpower.co.uk.
Loss of Gas
In the first instance please check your gas supply and meter are working and that your main gas tap has not been turned off. If you still have no gas please contact your supplier.
Under no circumstances should you attempt to open the front of any gas or electricity appliance. Please call the office should your boiler or emersion heater fail.
Condensation and mould typically arise from poor ventilation and excessive moisture (clothes drying over radiators etc) and is more noticeable during the colder weather. The property should be kept well aired daily and furniture / personal belongings should not be placed directly onto a wall where air flow is limited. Use bathroom and kitchen extractor fans and heaters whenever possible, and always open a bathroom window following a shower or bath. Bathroom and kitchen doors should be closed when the rooms are in use. Mould should be wiped off the walls as often as possible and if continually re-occurring notify the Landlord.
Please ensure if you are away from the property during cold weather that you keep your heating running at all times on a low temperature to keep the pipes from freezing.
The location of your gas and electricity meters are noted on the inventory provided to you when you take occupation.
Tenants should test any battery operated smoke detectors located within the property let on a weekly basis and replace batteries as necessary.
Under no circumstances should the fire protection equipment/fittings within the flat or communal area be tampered with. Door closers must not be removed from fire doors and where door closers are fitted the doors should not be “propped” open. You are provided with a Fire Extinguisher. Any misuse of the extinguisher will result in a charge being made for the replacement of the unit. In the event of a fire please report any use of the fire extinguisher to the landlord immediately.